Privacy Policy

1. Introduction

Mokum Tech Ventures IT Consultants FZCO ("we," "our," or "NuraVolt") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our NuraVolt platform and services.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, company details)
• Contact information for communications
• Payment and billing information
• Solar plant data and monitoring information
• Technical support inquiries

2.2 Automatically Collected Information

• Usage data and analytics
• Device information and IP addresses
• Cookies and similar tracking technologies
• Log data and performance metrics

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process your transactions and manage your account
• Monitor and analyze solar plant performance
• Send you technical notices and support messages
• Improve our services and develop new features
• Comply with legal obligations
• Detect and prevent fraud or security issues

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services
• Business Partners: With your consent for integrated services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication
• Secure data centers with physical security

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Solar plant monitoring data is retained for historical analysis and performance tracking purposes.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

8. International Data Transfers

Our services are operated from the UAE. If you access our services from other regions, your data may be transferred to and processed in the UAE or other countries where we operate. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: